Refund policy

Damaged, faulty or not as described

If your order arrives damaged, faulty or different from what you ordered, contact us with your order number and a photo or video of the item. We will send a replacement or give you a full refund at no extra cost to you. In line with the Consumer Protection Act, defective items can be reported within 6 months of delivery.

Change of mind

Unused items in their original packaging can be returned within 14 days of delivery. For hygiene reasons, personal-care products such as lash serum, whitening strips, trimmers, hair removal mousse, callus removers, lash curlers, LED patches and ice rollers must be unused and unopened. Please contact us first for the return address. Return shipping for change-of-mind returns is paid by the customer, and your refund is processed once we receive the item.

Non-returnable items

Items that have been used or opened, damaged after delivery or are missing parts
Gift cards

Lost parcels

If tracking has not updated for 30 days, or your parcel shows as delivered but has not arrived, contact us and we will investigate with the courier and send a replacement or refund.