Returns & Refunds

If something isn't right with your order, we'll make it right.

Damaged, faulty or not as described

If your order arrives damaged, faulty or different from what you ordered, contact us with your order number and a photo or video. We'll send a replacement or give you a full refund at no extra cost. Under the Consumer Protection Act, you can report a defective item within 6 months of delivery.

Changed your mind?

You can return unused items in their original packaging within 14 days of delivery. For hygiene reasons, personal-care products such as lash serum, whitening strips, trimmers, hair removal mousse and callus removers must be unused and unopened. Contact us first so we can give you the return address. Return shipping for change-of-mind returns is paid by the customer, and we refund you once we receive the item.

Lost parcels

If your tracking hasn't updated for 30 days, or your parcel shows as delivered but hasn't arrived, let us know. We'll investigate with the courier and send a replacement or refund.