Frequently asked questions
Where should I start?
Start with whatever bugs you most. Puffy mornings: the Contour Cube Ice Roller. Lashes that drop: the Heated Lash Curler. Dry, hard heels: the SoleGlow Electric Callus Remover.
How do the bundle deals work?
Add any 2 Skin Story products to your cart and 10% comes off automatically. Add 3 or more and it's 15% instead. You can mix and match, and no code is needed.
Are your products medical treatments?
No. They're cosmetic and personal-care products. Patch-test anything new, follow the instructions, and speak to a doctor if you have a skin or health concern. Results vary from person to person.
How much is delivery and how long does it take?
See Shipping & Delivery. You'll always see the delivery cost at checkout before you pay.
What if something arrives faulty?
Send us a photo or video and your order number. See Returns & Refunds.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Contact us as soon as possible through our contact page.